Customer Service Policy

This Customer Service Policy outlines the complete set of service standards, shopping rules, logistics arrangements, return and refund regulations, and customer support mechanisms applicable to all users and orders on our website. The policy is formulated in accordance with cross-border e-commerce standard specifications and American consumer protection norms, aiming to provide every customer with transparent, secure, standardized, and humanized shopping and after-sales services. All shopping behaviors on this website are subject to the terms of this policy. By placing an order and purchasing products on our website, customers are deemed to have fully read, understood, and accepted all the contents of this Customer Service Policy.

1. General Shopping Rules & Transaction Standards

All product transactions on this website adopt a unified currency standard, with all prices settled in USD. All displayed prices on the website are final and transparent, without hidden fees, additional charges, or conditional consumption thresholds. The website adheres to an open and standardized pricing mechanism, ensuring that every customer enjoys consistent and fair pricing rules regardless of order amount, purchase frequency, or regional location.
We are committed to providing cost-effective premium automotive protection products for global users, especially local American customers. The website regularly provides high-discount benefits for all on-site products, allowing customers to purchase high-quality custom car floor mats, trunk liners, and other automotive interior protection accessories at competitive prices. All preferential activities follow unified platform rules, with transparent discount rules and no hidden restrictions.

2. Shipping & Global Logistics Policy

To bring customers a worry-free cross-border shopping experience, we implement a full free global shipping policy for all orders. No shipping fee will be charged for any customer’s order, and we fully undertake all logistics-related costs throughout the transportation process. More importantly, we bear all tariff expenses and related customs clearance fees incurred during cross-border logistics and customs declaration. Customers do not need to bear any extra or hidden costs in the entire process from order payment to goods receipt, realizing one-click payment and zero additional expenditure.
We adopt efficient and standardized order processing and logistics delivery procedures. All confirmed paid orders will be processed, sorted, and arranged for shipment within 1 to 3 working days. We have always maintained an efficient order processing speed to avoid order backlog and delayed shipment, ensuring that every order can enter the logistics transportation link in the fastest time.
After the goods are shipped, we rely on stable and mature global cross-border logistics channels to complete transportation and delivery. The conventional delivery cycle ranges from 6 to 12 working days. The specific arrival time will be slightly adjusted according to regional logistics conditions and customs clearance efficiency, but we will always ensure the stability and safety of the logistics process and effectively avoid problems such as long waiting time, unstable transportation, and lost goods that often occur in cross-border shopping.

3. Return Service Policy

In order to fully protect the legitimate rights and interests of customers and provide a reassuring shopping experience, we implement a customer-friendly long-cycle return policy. All products purchased on our website support a 60-day return service. The return cycle starts from the date when the customer successfully receives the goods.
Within the valid return period, if the customer is dissatisfied with the product’s fitting effect, product quality, material use, or overall use experience, or the product does not match personal expectations, the customer can initiate a return application through official designated channels. We respect every customer’s shopping experience and will not set arbitrary barriers or unreasonable restrictions on valid return applications that comply with policy regulations.
Customers who need to return goods are required to ensure that the returned products remain intact, with no man-made damage, excessive wear, private modification, or missing product accessories. The products need to be returned with original packaging as far as possible to ensure that the products can be re-inspected and processed normally after being received by our warehouse. We will strictly verify each returned order to ensure that the return behavior complies with policy specifications and protect the legitimate rights and interests of both customers and the platform.

4. Refund Processing Rules

After we receive and complete the inspection of the returned products and confirm that the returned goods meet the return policy standards, we will immediately initiate the refund process. The entire refund settlement process will be completed within 5 to 10 working days. The refund will be returned through the original payment channel of the customer’s order, ensuring the safety and traceability of the refund funds.
All eligible refund applications will be processed in strict accordance with the unified refund standard of the platform. For orders that meet the return and refund conditions, we will provide full refund services in accordance with the actual payment amount of the customer. There will be no arbitrary deduction of refund amount, no unreasonable fee deduction, and no delayed refund processing. The whole refund process is standardized, transparent, and efficient.
In case of special circumstances such as abnormal payment channels and order information verification, our customer service team will take the initiative to contact customers to confirm relevant information and assist in completing the refund processing, ensuring that every customer’s legitimate refund demand can be effectively resolved.

5. Customer Consultation & Support Service

We provide professional and exclusive customer consultation support channels for all users. If customers have any questions about pre-sales product model adaptation, product function introduction, size matching, discount activity rules, order query, logistics progress, after-sales return and refund, policy consultation, and other related issues, they can initiate consultation through the independent Contact Us page on the website.
Our customer service team has long-term service experience in the American market, is familiar with local customer consumption habits and cross-border service norms, and can provide customers with accurate, professional, and targeted reply and solution services. We adhere to the service tenet of customer supremacy, actively respond to customer demands, patiently answer all customer questions, and try our best to solve all shopping doubts and after-sales problems for every user.
The Contact Us channel covers the whole cycle of pre-sales, in-sales, and after-sales services, realizing full-link customer support. We will continue to optimize the consultation response efficiency and service quality, ensure that customer demands are responded to and processed in a timely manner, and create a smooth and worry-free shopping communication experience for customers.

6. Service Commitment & User Protection

We have always adhered to the transparent, standardized, and humanized service principle, taking protecting customer shopping rights and interests as the core of all service work. From product sales, logistics and transportation to after-sales processing, every link implements strict service standards to ensure that customers can enjoy high-quality products and intimate services at affordable prices.
We promise that all preferential policies, logistics rules, and after-sales regulations announced on the website are true and effective, and there will be no false publicity, policy change without notice, or arbitrary modification of service rules. All service contents are implemented in strict accordance with the official published policies, maintaining the fairness, rigor, and credibility of the platform.
While maintaining high-quality service standards, we continue to optimize the customer shopping experience, continuously upgrade logistics efficiency, improve after-sales guarantee capabilities, and strive to create a secure, transparent, cost-effective, and reassuring one-stop shopping service system for American local customers and global users.

7. Policy Update & Interpretation Rules

We reserve the right to appropriately adjust and optimize the contents of the Customer Service Policy according to market changes, platform operation upgrades, and industry standard updates. All policy adjustments will be based on the official latest published content. The updated policy will take effect immediately after being posted on the website, and will not separately notify individual users. Customers are advised to check the latest policy specifications regularly during shopping.
If any clause of this policy is adjusted or updated, the latest official published content shall prevail. All shopping behaviors of customers shall comply with the latest service policy standards. This policy is the official valid service rule of the website and has binding force on all order transactions and service behaviors of the platform.